Coverage (Management)- Leadership: Concept, Theories (Trait, Behavioural, Contingency, Charismatic, Transactional and Transformational Leadership; Emotional Intelligence: Concept, Importance, Dimensions. Analysis of Interpersonal Relationship: Transactional Analysis, Johari Window; Conflict: Concept, Sources, Types, Management of Conflict; Organizational Change: Concept, Kurt Lewin Theory of Change; Organizational Development (OD): Organisational Change, Strategies for Change, Theories of Planned Change (Lewin’s change model, Action research model, Positive model). Communication: Steps in the Communication Process; Communication Channels; Oral versus Written Communication; Verbal versus non-verbal Communication; upward, downward and lateral communication; Barriers to Communication, Role of Information Technology.
1- Explain Transactional and Transformational leadership theories with real life examples.
2- Explain
- Emotional Intelligence
- Social Intelligence
3- “Change is the only constant.” Explain it with the examples and relate it with Kurt Lewis Change Management Model.
4- For a central bank its communication is the one of the major tool of its policy implementation. Explain with examples.
5- Assess the impact of Social Media on communication strategy of businesses.
6- Underline the role of Emotional Quotient in Leadership and Team building.
7- You are just 23 years old and posted as a branch manager (scale-2) in a semi-urban branch of SBI. Majority of your customers are government scheme beneficiaries, KCC and pensioners. You have three counters but only 4 staff members, Scale-1, Clerk, Cashier, Peon and you. All of the staff members are of 45years or above. Your branch was known for its poor performance. What problems you can face in this branch and how you plan to overcome those.
8- Conflicts are essential for natural growth of any organisation ,how? Describe conflict management theories.